Customer Service Agreement

SHIPPING & DELIVERY

Rock Bridge Trees ships for free to most states!

Additional shipping costs are applied to the following western states: Arizona, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. These costs are $6 per 1 gallon tree and $10 per 2 gallon tree.

We are sorry we do not ship to California or outside the continental United States.

Please note: We cannot be responsible for your package once it leaves our hands. All packages are mailed via UPS within 5-7 business days depending on inventory.

Please inspect your trees for shipping damage as soon as you receive them. Damage claims must be processed promptly. If the tree is damaged in shipping, we need pictures of the box and the damaged tree to process a claim.

Winter orders will be shipped as soon as possible according to the weather. We will contact you for scheduling.

If there is a problem with your delivery, please contact us at (615) 841-3664 or rockbridgetrees@gmail.com and we will do whatever we can do help you.

Warranty:

Rock Bridge Trees gives no guarantee, express or implied as to description, life, or productiveness of any trees. All trees are guaranteed to be true to name and variety and alive when they leave our nursery. If any tree proves otherwise, we will not be liable for any amount greater than the original purchase price. As of October 1st, 2018 shipping for warranty trees will be paid by the customer.

PRIVACY POLICY

Information We Collect 

We collect information to provide better services to all of our users – from keeping you informed on the latest promotions, to improving our website and products so you have the best experience.

We collect information in two ways:

• Information You Give Us:For example, when you sign up for an account with us, we will ask you for your name and contact information. This allows us to share important emails like the latest deals and changes happening at Rock Bridge Trees. It will also enable you for faster checkout and delivery of services. We will never sell your information to third parties.
• Information We Collect:We use Google Analytics to see what keywords you are using to find us, what pages you are visiting, and what type of device you are using to access our information. This is important so that we can continue to improve our website and business. We reserve the right to use this information as otherwise permitted in this Privacy Policy.

Information You Share

Remember when you share information publicly, such as on Facebook or other websites, it may be indexable by search engines. Other sites may also collect information such as cookies, IP addresses, and key terms. This also applies when you click on any third-party site that may be linked on our website.

Security of Information 

We work hard to protect our users from unauthorized access or unauthorized alteration, disclosure or destruction of information we hold.

We provide 4 layers of security:

• We encrypt our website using SSL.
• HackAlert Malware Monitoring provided by our web host.
• Email verification when you set up an account with us.
• Captchas, which protects our website against bots

Your Acceptance of these Terms

By using our website, products or services, you signify your acceptance of the terms of the Rock Bridge Trees Privacy Policy. If you do not agree to the terms of the Rock Bridge Trees Privacy Policy, please do not use the website, products and/or services and exit the site immediately.